What is the normal response time for support and the charges & What is the response time for emergency support and the charges?
A Normal support is FREE of charge and response normally within 24 to 96 hours and completion time is based on best effort, sometimes within 96 hours or sometimes can take 1 week or more depends on the difficulties of the job given. An emergency support is required when you needed extra care support immediately. Response time is immediately. The charges is normally within the range of USD150 to USD450 per hour. For local Malaysian; the charges is in the ranges of RM150 to RM450 per hour depends on the difficulties of the job given.
Last Updated: 03 Feb 2019
Did you find this article helpful?
0%
0%
Total votes: 0